A question that answers itself.
A member opens a ticket through the panel dropdown. head-mod spins up a private channel.
They describe the problem. The bot listens, it doesn’t paste a canned template.
A vector search runs against this server’s knowledge: rules, policies, every closed ticket.
The reply is grounded in what it actually found. If it can’t find anything, it escalates.
SkyForge Studiotext channels
tickets
Open a ticket
Pick a category below and one of us, staff or me, will get back to you in a private channel.
authored
rules · policies · faq
billing-policy.md
rule · pinned
double-charge SOP
policy · v3
refund window
rule
subscription tiers
info
past tickets
auto-summarised on close
ticket-#82
resolved · 6d ago
ticket-#41
resolved · 3w ago
ticket-#23
escalated · 2mo ago
And the ones it can’t find, it learns.
A question the bot can’t ground. No KB entry, no past ticket close enough.
So it does what a senior staff member would, flags it to your team instead of guessing.
A human resolves it. On close, the bot summarises and embeds the transcript, the knowledge grows by one.
Days later, the same question. This time the bot knows the answer, and cites where it learned it.
SkyForge Studiotext channels
tickets
Hi @lev_a, account access ticket #48. Tell me what’s going on and I’ll see what I can find.
authored
rules · policies · faq
server-rules.md
rule · pinned
channel-guide
faq · v2
support-policy
policy · v3
v2-launch notes
info
past tickets
auto-summarised on close
ticket-#23
resolved · 1mo ago
ticket-#41
resolved · 2w ago
ticket-#46
resolved · 3d ago
pricing
Free to start. Usage-based as you grow.
A permanent free tier for small servers, then plans sized by monthly token allowance, each with a hard cap, so spend never gets away from you.
Free · forever
Use head-mod free, forever.
Every feature. No credit card. No time limit. The only limit is 250K tokens / mo, roughly 15,000 messages screened, or 130 tickets answered.
- Full feature set, nothing locked behind a higher plan
- Hard-capped, so it stays genuinely free
- No card, and it never expires
Starter
1.5M tokens / mo
≈ 90,000 messages screened, or 800 tickets answered
Room for a growing community.
- 6× the monthly capacity of Free
- Faster rate limits, no throttling in a busy hour
- The same full feature set, at community scale
Pro
5M tokens / mo
≈ 300,000 messages screened, or 2,600 tickets answered
Servers running tickets every day.
- Handles sustained ticket and moderation load
- High rate limits for peak activity
- Our best balance of capacity and price
Business
15M tokens / mo
≈ 900,000 messages screened, or 8,000 tickets answered
Large, high-traffic servers.
- The most monthly capacity we offer
- Highest rate limits, for raids and spikes
- Best per-token value at scale
Estimates from real usage. A message screened is one unique message checked by Content Guard; a ticket answered assumes a full conversation of 6 AI replies. Figures are illustrative and either/or, most servers mix moderation, tickets and screening, so actual volume varies.